Terms & Conditions

Please read the following terms and conditions carefully. You must not accept any booking unless you understand and agree with the following terms and conditions.

Prices:

All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when deposits are paid. Please note that prices quoted are subject to change. Changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your Consultant for up to date prices.

Deposits:

You will be required to pay deposits to secure your booking. Until deposits are paid the price can vary. All deposits are fully non-refundable.

Deposits for group airfares and accommodation are $150.00 per person. Deposits for accommodation only are $50.00 per person.

Deposits for flights only are $100.00 per person. In some instances, the deposit amount will vary depending on the airline carrier however your consultant will advise you of this if required.

Final Payment & Rooming Lists:

Final payment is required no later than 45 days prior to departure unless otherwise stated. It is possible to make final payment by direct deposit, cheque or credit card. You are also required to send your rooming list at this time. It is your responsibility to check the spelling of all names required before sending them to your consultant.

Airline Taxes:

Airline taxes are subject to change and are confirmed at the time your airline ticket is issued.

Cancellations & Changes to Airfare Bookings:

Outside 30 days of travel the deposit(s) paid will be forfeited in the event of a cancellation. Inside 30 days of travel all group airfares are fully non-refundable, however partial credits may be used at a later date subject to airline booking conditions. Any amendments to flights inside 30 days of travel will incur a $40 amendment fee per amendment, in addition to fees charged by the airline. If you are flying with Virgin, Jetstar or Tiger name changes are permitted up until 24 hours prior to departure & will be processed free of charge. If you are flying with Qantas name changes are permitted but will incur a change fee inside 30 days of travel. Please note a minimum of 10 people is required in order to obtain group airfares. If your total number of people travelling falls below 10 people after a booking has been confirmed, your booking will be cancelled by the airline and deposits forfeited.

Cancellations & Changes to Accommodation Bookings:

Outside 30 days of travel the deposit(s) paid will be forfeited in the event of a cancellation. Any cancellations on accommodation inside 30 days of travel will receive no refund. A reduction in total number of nights travelling for an entire team may result in an accommodation rate revision. You will be notified of this by your consultant if necessary.

Airport Transfers:

Airport transfer pricing is correct at time of booking however may be subject to change until the number of passengers on your trip is finalised. Your booking will be updated automatically to reflect any change in pricing as numbers increase or decrease. It is your responsibility to advise passengers within your group of any change to pricing where necessary.

Final payments made by Credit Card:

Credit card surcharges of 2% for Visa & MasterCard will apply when paying final payment by credit card. We do not accept American Express or Diner’s Club. If for any reason any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider, and not against Travel And Leisure Group Pty Ltd (T/A Footy Trips). In the event that payment has been made to Travel And Leisure Group Pty Ltd by credit card, you agree that you will not seek to charge back your payment to Travel And Leisure Group Pty Ltd.

Travel Documents:

Travel documents include (without limitation) any documentation used to confirm an arrangement with a service provider. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. As a general rule your travel documents will be sent to you 2 weeks prior to departure; however they will not be released to you until full payment for the entire group has been received. In the event that Travel And Leisure Group Pty Ltd (T/A Footy Trips) is required to send your travel documents to you by Express Post due to late payment the cost for doing so will be passed on to you and will be deducted from the bond held.

Bonds:

Bond payments must be included with final payment. Bonds are refundable approximately 10 days after check out, however are subject to clearance from the hotel. Any bond deductions can be made at full discretion of building management. Any disputes regarding deductions from your bond must be made direct with hotel management. The accommodation provider is solely responsible for amendments to bond deductions.

Media:

Travel And Leisure Group Pty Ltd (T/A Footy Trips) reserves the right to use names, images, statements or otherwise in any form of media whatsoever for the purposes of marketing, advertising, promotion, campaigns or any other form of publicity without payment or compensation to any customer.